Questions? Call us at 214-760-9216 M-F

FAQs-Help

Store Information

What are your hours?
We are open Monday-Friday from 9:00am – 4:30pm.

Where are you located?
We are located in the Dallas Design District at 1030 Dragon Street.

Is street parking available?
Ample parking is available directly in front of the store and throughout Dragon Street.

Is everything in your store listed on the website?
No! We only list a small selection of our products on our website. If you don’t see what you’re looking for, please call or email us and we will be happy to discuss more options.

Product Information

What should I know about handmade products?
Please be advised that all of our products are handmade and may show minor imperfections.  If you are ordering duplicate items, please understand that the pieces may not be identical.  Additionally, many of our products are old, or antique, and will show signs of age.

What does it mean when a product description specifies that a piece is an antique?
If an item description specifies that a piece is an antique, that piece is 100 years old, or older.

What should I know about product dimensions?
We measure our pieces ourselves. Dimensions are always taken from the widest part of an object, whether that be at the top, middle, or bottom. Please keep in mind that we round our measurements and they are approximate. If you are purchasing an architectural piece, it is important that your architect, builder, or designer measures the piece to get exact dimensions.

Shipping, Payment, and Tax

Do you ship to international addresses?
We currently only ship to addresses in the continental United States.

Do you ship to Alaska and Hawaii?
We ask that customers in Alaska and Hawaii contact us before selecting any items that specify “blanket-wrapped” as the shipping method as rates to these states will vary and you will be responsible for the difference.

What are your shipping rates?
For furniture, we are currently charging a flat rate of $99 per full price item for shipping to the lower 48 states. This is subject to change at any time.

Smaller items, including clothing, ship for a flat rate of $5.95 per order to the lower 48 states and ship free when ordering with furniture.

How are items shipped?
Please read the item’s description to determine how the item will be shipped.

Smaller items will be shipped within 1-3 business days via UPS/FedEx/USPS.  You will receive an email when your item has shipped that will contain the tracking number.  UPS does not deliver to PO Boxes and requires a physical address.  Please allow UPS/FedEx/USPS 2-5 days for delivery.

Larger pieces will be blanket wrapped or crated and shipped via a third party shipper.  Please call for estimated delivery times for blanket-wrapped and crated pieces as delivery times will vary.

We do not ship items on Saturdays.

Do you offer expedited shipping?
Please call us if you need your order to be expedited.

What type of payment do you accept?
We currently only accept payment via PayPal.  You do not need to create a PayPal account in order to use the system.  PayPal accepts American Express, Discover, MasterCard, and Visa.  If you prefer not to use PayPal, please call us at 214-760-9216 during business hours and we will process your order over the phone.

Do you charge tax?
Items shipped within Texas will be subject to sales tax of 8.25%.  Items shipped outside of Texas will not be charged sales tax.

Return Policy

What is your return policy?
If your product arrives damaged due to shipping, please contact us within 5 business days of receipt.

If you’re not completely satisfied with your purchase, we will offer you an exchange or refund of the merchandise price within 30 days of receipt of product.  Please repack the product and send it to 1030 Dragon Street Dallas, TX 75207.  Please note that you are responsible for all return shipping charges.  We strongly suggest you insure the return shipment.

Once we receive your returned product, allow one billing cycle for a refund to appear on your credit card statement. Refunds on shipping and handling will only be credited back when an item is shipped incorrectly.